Shipping Policy

Petal Pickers Flower Co., LLC

At Petal Pickers Flower Co., we take great care in growing, harvesting, packing, and shipping our flowers and planting materials. Our farm is located in Piedmont, South Carolina, and we ship our products to customers throughout the United States.

Because we offer both fresh-cut flowers and seasonal planting materials, shipping schedules and delivery requirements vary by product.

Fresh-Cut Flower Shipping

Our fresh-cut flowers are harvested and carefully packed to arrive as fresh as possible.

• Shipping Day: Fresh-cut flower bouquets generally ship on Wednesdays for Thursday delivery.

• Shipping Method: We use FedEx Express overnight shipping for fresh flowers.

• Delivery Locations: We ship fresh-cut flowers nationwide to eligible delivery addresses.

• Saturday Delivery: Saturday delivery is generally unavailable.

• Delivery Dates: Delivery dates are subject to product availability, weather conditions, carrier schedules, and other circumstances beyond our control.

Fresh flowers are perishable. We strongly recommend that someone be available to receive the shipment promptly and bring the flowers indoors.

Once received, flowers should be unpacked, stems recut as appropriate, and placed in clean water in a cool location away from direct sunlight.

Dahlia Tubers, Flower Bulbs, Peony Roots & Other Seasonal Products

Dahlia tubers, ranunculus corms, anemone corms, tulip bulbs, daffodil bulbs, peony roots, heirloom mum cuttings, and other seasonal planting materials ship according to their designated shipping seasons.

Shipping dates are provided on individual product listings and may vary depending on growing conditions, harvest timing, weather, and product readiness.

Our seasonal shipping programs may include:

• Fall-shipped dahlia tubers

• Spring-shipped dahlia tubers

• Fall-shipped flower bulbs and corms

• Fall-shipped peony roots

• Seasonal rooted cuttings and live plants

Estimated shipping windows are not guaranteed delivery dates. We reserve the right to adjust shipping schedules when necessary to protect plant quality or accommodate weather conditions.

Customers are responsible for selecting products appropriate for their growing climate and planting season.

Rooted Cuttings & Live Plants

Rooted cuttings and live plants require special handling and may be shipped only during appropriate weather conditions.

We may delay shipments during periods of extreme heat, freezing temperatures, or other conditions that could compromise plant health.

Some minor leaf discoloration, wilting, or cosmetic damage may occur during transit. Plants should be unpacked promptly and given appropriate care upon arrival.

Orders Containing Multiple Product Types

Products with different shipping seasons may ship separately.

For example, fall-shipped bulbs and spring-shipped dahlia tubers may not be shipped together, even when purchased in the same order.

Shipping charges and fulfillment schedules are determined by the products purchased and the shipping options available at checkout.

Shipping Rates

Shipping rates are calculated or displayed at checkout based on the products ordered, destination, and available shipping methods.

Any applicable shipping charges will be shown before the order is completed.

Weather Delays & Carrier Disruptions

We monitor weather conditions and carrier operations to help protect our shipments.

Petal Pickers Flower Co. may postpone shipments due to extreme temperatures, severe weather, natural disasters, carrier disruptions, or other circumstances beyond our control.

Once a package has been transferred to the shipping carrier, delivery timing is subject to carrier operations. While we cannot guarantee carrier delivery times, we will assist customers with shipping concerns when possible.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your shipping information before submitting your order.

If an incorrect or incomplete address results in a delayed, lost, or returned shipment, additional shipping charges may apply. Refunds or replacements may not be available when delivery problems result from incorrect information supplied at checkout.

If you notice an address error, contact us immediately. We will attempt to make corrections before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Tracking Information

When your order ships, tracking information will generally be sent to the email address provided at checkout.

Customers should monitor tracking information and make arrangements to receive their shipments promptly.

Carrier tracking may occasionally take time to update after a shipping label has been created.

Delivery Issues, Damage & Missing Packages

We carefully inspect and package our products before shipment. However, damage and shipping issues can occasionally occur.

If your order arrives damaged, contains an incorrect item, or has a significant quality concern, please contact us within 24 hours of delivery for fresh-cut flowers or 48 hours of delivery for bulbs, tubers, roots, and live plants.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the products and packaging

• Photographs of the shipping box if damage occurred during transit

Please retain the original packaging until the issue has been reviewed.

We review concerns individually and may offer a replacement, store credit, or refund when appropriate, subject to our applicable refund and replacement policies and consumer protection laws.

Because our products are perishable or living plant materials, prompt notification and documentation help us resolve concerns fairly.

Delivery After Shipment

Please arrange to receive and inspect your order promptly.

Fresh flowers, rooted cuttings, and other live products can be damaged when left outdoors in excessive heat, freezing temperatures, direct sunlight, or other unfavorable conditions.

Petal Pickers Flower Co. is not responsible for deterioration caused by prolonged exposure after delivery, to the extent permitted by applicable law.

Contact Us

If you have questions about shipping schedules, delivery, or an existing order, please contact us.

Petal Pickers Flower Co., LLC
Piedmont, South Carolina
Email: orders@petalpickersflowerco.com
Website: www.petalpickers.com

We appreciate your support of our flower farm and look forward to sharing our flowers with you.