Payment Policy

Petal Pickers Flower Co., LLC

At Petal Pickers Flower Co., we strive to provide a secure, transparent, and convenient shopping experience. The following policy explains our payment terms for purchases made through our website, www.petalpickers.com.

Accepted Payment Methods

We accept major credit and debit cards and other secure payment methods displayed at checkout.

Available payment options may include accelerated checkout services and third-party payment providers. Payment availability may vary depending on the customer's location, device, and selected checkout method.

All transactions are processed through secure payment providers. Petal Pickers Flower Co. does not directly store customers' complete credit card information.

Payment at Checkout

Full payment is required when an order is placed, unless a different payment arrangement is expressly offered at checkout.

This applies to all products, including fresh-cut flowers, dahlia tubers, heirloom mums, flower bulbs, ranunculus and anemone corms, peony roots, rooted cuttings, and other seasonal products.

An order confirmation acknowledges that we have received your order. All orders remain subject to payment verification, product availability, and our applicable store policies.

Preorders and Seasonal Products

Many of our products are available for purchase months before their scheduled shipping dates.

When purchasing seasonal products, including fall-shipped bulbs, spring-shipped dahlia tubers, peony roots, and rooted cuttings, payment is collected at the time of purchase rather than at the time of shipment, unless otherwise stated at checkout.

By placing a preorder, customers acknowledge that:

• Payment is collected in advance to reserve the ordered products.

• Estimated shipping windows are provided on individual product listings.

• Shipping schedules may change due to weather, growing conditions, harvest timing, or other circumstances affecting product readiness.

• Products with different shipping seasons may be shipped separately.

Please review the estimated shipping period before completing your purchase.

Pricing and Promotional Discounts

All product prices are displayed in U.S. dollars unless otherwise indicated.

Promotional discounts, coupon codes, and special offers are valid only under their stated terms and conditions.

Discounts may be restricted to specific products, collections, customers, or promotional periods.

We make every effort to ensure that product pricing and promotional offers are accurate. However, occasional technical errors, incorrect discounts, or pricing discrepancies may occur.

If we discover a material pricing or discount error, we reserve the right, to the extent permitted by applicable law, to contact affected customers and request their agreement to the corrected price or offer a cancellation and full refund.

We will not charge a customer an additional amount without their authorization.

Any cancellation or adjustment will be handled in accordance with applicable consumer protection laws.

Payment Authorization and Verification

Orders may be subject to payment verification and fraud prevention procedures.

We reserve the right to contact customers to verify payment information or order details when necessary.

Orders may be delayed or canceled if payment cannot be authorized, verification cannot be completed, or fraudulent activity is reasonably suspected.

If an order is canceled after payment has been collected, any refund due will be issued according to our refund policy and applicable law.

Order Changes and Cancellations

Because many of our products are grown, harvested, or reserved specifically for seasonal orders, changes and cancellations may be limited.

Requests to modify or cancel an order should be submitted as soon as possible.

Cancellation eligibility depends on the product, fulfillment status, and applicable refund terms.

Please review our Refund & Return Policy for additional information.

Nothing in this policy limits any cancellation or refund rights provided by applicable law.

Refunds

Approved refunds are generally issued to the original payment method used at checkout.

Refund processing times vary depending on the payment provider and financial institution.

Once a refund has been processed by Petal Pickers Flower Co., additional time may be required before the funds appear in the customer's account.

Refund eligibility is governed by our Refund & Return Policy and applicable law.

Failed or Declined Payments

If a payment is declined or cannot be completed, the order may not be successfully placed.

Customers should verify their payment information or contact their financial institution if they experience payment difficulties.

We are unable to guarantee product availability for orders that have not been successfully completed and paid.

Sales Tax and Shipping Charges

Applicable sales taxes and shipping charges are calculated or displayed during checkout.

The total amount due, including any applicable taxes and shipping fees, will be presented before the customer completes the purchase.

Payment Disputes

If you believe you have been charged incorrectly or have a concern about an order, we encourage you to contact us so we can review the matter and work toward a resolution.

Customers retain their rights to dispute charges with their payment provider and exercise any protections available under applicable law.

Contact Us

For questions regarding payments, billing, or existing orders, please contact:

Petal Pickers Flower Co., LLC
Piedmont, South Carolina
Email: orders@petalpickersflowerco.com
Website: www.petalpickers.com

Thank you for supporting our family-owned flower farm.